Support

Slate gets schedules and live scores from third-party sports-data providers. Live scores usually update within seconds, but they can lag behind the game, especially during busy moments. Streaming video is often 30 seconds or more behind real time, so the score in Slate may change before you see the play on your stream.

Times are shown in your device's time zone. Pull down on the Today screen to refresh. If a game is still missing, make sure its league is selected under My Slate. Schedules sometimes change late; Slate updates as soon as the data provider does.

Broadcasters often announce channels only a few days before a game, and some leagues don't publish them at all. When we know where a league usually airs, Slate shows a "Typically on" suggestion, clearly marked as unconfirmed.

Not yet. Streaming and TV listings currently cover the United States only. Scores and schedules work everywhere.

Go to the My Slate tab and tap the services you subscribe to under My streaming services. Games you can watch get a green check, and you can switch on "On my services" on the Today screen to see only those games.

For services you don't already have, a "Get" button may use a referral (affiliate) link. If you sign up through it, Slate may earn a commission. It costs you nothing extra and helps keep every game free in Slate. For services you've marked as yours, Slate opens the app directly.

• Open Settings → Slate and make sure Live Activities is on (and "More Frequent Updates" if shown).
• Check that Low Power Mode is off; iOS may delay updates in Low Power Mode.
• Make sure you have a network connection, then open Slate once to refresh.
• Live Activities end automatically a while after the game finishes.

Check Settings → Notifications → Slate and make sure notifications are allowed. Alerts are scheduled on your device about 15 minutes before kickoff, so changes to the start time after you set the alert may not be reflected.

Open Slate, go to My Slate, and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to buy Pro.

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Slate Pro, then tap Cancel Subscription. You keep Pro until the end of the current billing period.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.